Rugs are a great way to add comfort, style, and personality to any space. As the leading online rug stores, Rugs.com and Rugs USA make it easy to shop quality rugs from home.
But how do these two retailers compare when it comes to selection, prices, shipping, and overall buying experience?
This guide examines the key differences between Rugs.com and Rugs USA to help you determine the best online rug store.
A Brief Comparison Table
| Category | Rugs.com | Rugs USA |
| Selection | Largest variety – 250,000+ rugs | 100,000+ rugs covering most styles |
| Pricing | Designer rugs at premium prices | Discount prices and sales for budget rugs |
| Shipping | Free in 4-6 days | Free 2-day shipping on $99+ orders |
| Returns | 1 year money back guarantee | 120 day no questions asked returns |
| Own Brands | Carry main designer brands | Sell exclusive brands like nuLOOM |
| Support | Rug experts available 24/7 | Solid customer support team available 24/7 |
Overview Of Rugs.com
Rugs.com is a specialty online rug retailer launched in 2000 that ships to the US, Canada, and worldwide. Some notable features include:
- Huge selection: Over 250,000 rugs from top designers and major brands across all styles.
- Free shipping: Free shipping on all orders over $99 in the continental US.
- Discount programs: Rewards program offers 5% back on purchases and referral bonuses.
- Return policy: 1-year money back return policy on all rug purchases.
- Customer service: 24/7 support via phone, chat, and email.
Overview Of Rugs USA
Rugs USA has been selling rugs online since 2003. They are the largest specialty rug retailer online. Some key details about Rugs USA:
- Affordable prices: Offer constant sales and lowest price guarantees to beat competitors.
- Fast shipping: Orders over $99 get free 2-day shipping in the contiguous US.
- Return policy: 120-day no questions asked return window on all rug orders.
- Own brands: Sell exclusive rug brands like nuLOOM and Safavieh for huge savings.
- Special financing: 0% APR financing options available on orders $500+ with Affirm.
Comparison Between Rugs.com And Rugs USA
Rug Selection and Inventory
With over 250,000 rugs in stock, Rugs.com edges out Rugs USA in terms of sheer rug selection size and variety available. They carry a vast assortment of stylish designer brands you won’t easily find elsewhere.
However, Rugs USA boasts an inventory of over 100,000 rugs covering all sizes, materials, colors, and patterns. Unless you have very niche, high-end taste, Rugs USA still offers fantastic variety for most shoppers.
For access to the widest possible selection of rugs, Rugs.com is superior. But Rugs USA satisfies most shoppers with their expansive and affordable inventory.
Winner: Rugs.com
Prices and Discounts
As primarily a discount rug retailer, Rugs USA tends to offer the best everyday low pricing on comparable styles. Special offers like their Trendy Rugs Under $100 make pricing very competitive.
Rugs.com doesn’t run as many sales, but does provide occasional percent-off discounts and coupons to save on orders. Unique designer rugs still command premium pricing here.
Budget-focused shoppers get more frequent discounts and deals from Rugs USA. But Rugs.com still offers decent value depending on the brands and rugs desired.
Winner: Rugs USA
Ordering and Shipping
Both retailers provide a smooth ordering experience online or via their mobile apps. Rugs.com offers slightly more shipping speed for a starting fee of $10.95 versus Rugs USA’s $12.
Rugs USA counters with faster free shipping, delivering rug orders over $99 in just 2 days. Rugs.com takes 4-6 days for standard free delivery. And Rugs USA provides more intermediate shipping tiers.
Thanks to free 2-day shipping on most orders, Rugs USA delivers a better shipping experience for impatient shoppers.
Winner: Rugs USA
Return Policy and Satisfaction Guarantee
An extensive return policy provides needed confidence when buying rugs sight unseen online. Here Rugs USA stands out with an industry-leading 120 day satisfaction guarantee. You can return any rug, no questions asked, within 4 months of receiving your order.
Rugs.com still offers a solid 1 year return policy. But the 120 day window from Rugs USA lowers the risk of getting stuck with a rug you end up not liking. Trying out rugs is easier and less stressful.
Winner: Rugs USA
Also Read: Comparison Between Toki Mats And Gathre.
Customer Service and Support
Both Rugs.com and Rugs USA offer 24/7 customer service via phone, email, and online chat. Support reps are generally responsive, helpful, and can answer questions about products or orders.
Rugs.com touts their team of rug experts with specialties like design, restoration, and installation. But most buyers just need order-related support where both companies deliver satisfactory assistance.
There are no major advantages between the two when it comes to customer service and help available. We have to score this category a draw.
Winner: Tie
Pros And Cons Of Rugs.com And Rugs USA
Rugs.com
Pros:
- Largest rug selection available
- Designer and luxury brands
- Rug buyer expertise and resources
Cons:
- Less frequent sales and deals
- Slower free shipping times
- Shorter 1 year return window
Rugs USA
Pros:
- Very affordable, discounted prices
- Quickest free 2-day shipping
- 120 day no questions asked returns
Cons:
- Less variety and inventory breadth
- Lacks some higher-end designer brands
Also Read: Comparison Between Joybird And West Elm.
Frequently Asked Questions (FAQ)
Yes, Rugs.com is a legitimate, well-established online rug retailer serving customers since 2000. They are an accredited BBB business with an A+ rating and reputation for integrity.
Rugs.com only sells genuine high-quality rugs backed by a satisfaction guarantee. Their services like professional rug cleaning demonstrate a commitment to the industry and customers. You can trust Rugs.com completely when buying rugs online.
Rugs USA is a discount online rug specialty retailer that sells directly to consumers. They focus on providing huge selection and unbeatable prices on rugs of all styles and materials.
As the top rug e-commerce company, Rugs USA owns several rug brands like nuLOOM and Safavieh that allow them to sell at lower price points. With affordable pricing and fast free shipping, their success stems from undercutting traditional rug stores.
Yes, Rugs USA owns and operates the nuLOOM rug brand. As the largest distributor of nuLOOM rugs, Rugs USA sells them exclusively on their site at the lowest prices.
nuLOOM is one of the most popular budget rug lines, offering stylish designs at very inexpensive price points starting under $100. The direct relationship with nuLOOM gives Rugs USA an advantage in the affordable rug space.
Absolutely. Rugs USA offers a consumer-friendly 120 day return window on all rug purchases. You don’t even need a reason to initiate a return and get a full refund within 4 months of receiving your order.
Returns are free for Rugs USA rugs and just $15 for third party brand rugs.
Simply submit a return request online and they provide a prepaid return shipping label. The peace of mind offered by their return policy makes trying rugs convenient and stress-free.
Also Read: Comparison Between nuLOOM And Ruggable Rugs
Verdict
Overall, Rugs USA edges out Rugs.com when it comes to the best place to buy affordable, quality area rugs online. Here’s an overview:
- Selection – Rugs USA has a much wider inventory with over 250,000 rugs. Rugs.com’s selection is more limited.
- Prices – Rugs USA tends to offer lower everyday prices and more frequent sales and coupons. Rugs.com pricing runs higher.
- Quality – Both carry rugs at a range of quality levels. Rugs USA bests Rugs.com for quality rugs under $500.
- Shipping – Rugs USA offers faster and more affordable shipping. Rugs.com shipping costs are high.
- Return Policy – Rugs USA again wins with free returns and longer trial periods. Rugs.com has stricter return limits.
- Brands – Rugs.com carries some higher end designer brands. But Rugs USA has most major budget to mid-range brands.
Overall, for shoppers looking for great deals on solid quality area rugs, Rugs USA is the better option over Rugs.com based on value, selection and buying experience. Rugs.com may appeal only for certain premium-priced designer collections.