When it comes to buying skincare and beauty products online, two major players are DermWarehouse and Dermstore. Both offer a wide selection of professional-grade skincare, hair care, makeup and beauty tools at affordable prices.
But how do you decide which retailer to shop with?
In this comprehensive guide, we’ll compare DermWarehouse and Dermstore to help you determine the best choice based on product selection, prices, shipping, returns, rewards programs and more.
A Brief Comparison Table
| Feature | DermWarehouse | Dermstore |
| Product Selection | 16,000+ focused on clinical skincare | 22,000+ wide variety including makeup and haircare |
| Pricing | Competitive pricing, flash sales up to 25% off | Frequent 20% off sitewides, extra discounts for rewards members |
| Rewards Program | 1 pt per $1, $20 reward per 2,000 pts, free shipping | Tiered program, 5-10% off purchases plus free shipping at higher tiers |
| Shipping | Free on $49+, $5.95 standard shipping | Free on $50+, $5.95 standard shipping |
| Returns | 30 days | 60 days |
| Customer Service | Knowledgeable, quick support | Responsive, caring representatives |
Overview Of Dermwarehouse And Dermstore
DermWarehouse
- Founded in 2014
- Owned by Kerrisdale Capital Management
- Headquarters in Austin, Texas
- Specializes in professional, luxury and clinical skincare products
- Carries over 200 top skincare brands
- Free shipping on $49+ orders
- 30 day returns
Dermstore
- Founded in 1999
- Owned by Target
- Headquarters in El Segundo, California
- Specializes in professional skincare, haircare and makeup
- Carries over 300 beauty brands
- Free shipping on $50+ orders
- 60 day returns
Both DermWarehouse and Dermstore offer a vast selection of skincare, haircare, makeup and beauty tools from well-known brands like SkinCeuticals, EltaMD, NuFACE, Olaplex, Sunday Riley and more.
They also frequently run sales, promos and discount codes which makes shopping more affordable.
Comparison Between Dermwarehouse And Dermstore
Product Selection and Availability
DermWarehouse has over 16,000 products from more than 200 brands. Their selection focuses on clinical and luxury skincare, though they also carry some makeup, haircare and beauty devices.
Some top skincare brands include SkinCeuticals, EltaMD, Obagi, Revision Skincare, SkinMedica, Jan Marini and Neocutis.
Dermstore boasts over 22,000 products from more than 300 brands. In addition to a vast skincare selection, they also offer an extensive array of makeup, haircare, beauty tools and fragrances.
Some top brands found at Dermstore include SkinCeuticals, SkinMedica, EltaMD, iS Clinical, Sunday Riley, Olaplex, ghd and Sigma Beauty.
Both sites carry the most popular skincare brands, but Dermstore has a slight edge with more makeup and haircare options.
Dermstore also tends to get new product launches first.
However, it’s worth noting some brands are exclusive to one retailer. For example, DermWarehouse carries Neocutis and Glytone products which aren’t available on Dermstore.
Pricing and Discounts
DermWarehouse and Dermstore price match so you can expect to find the same regular prices across both sites. However, discounts and promos vary.
DermWarehouse runs flash sales up to 25% off and offers sitewide sales around major holidays. Subscribe to their email list for special offers. You can also save on select brands by purchasing value sets.
Dermstore frequently offers 20% off discounts across brands, along with brand-specific promotions like 15% off SkinCeuticals or 20% off NuFACE. New sales are added weekly.
Dermstore also offers deeper discounts in their sales section and exclusive deals for rewards members.
To save the most, take advantage of stacking discounts with promo codes during major sales events on both sites. Signing up for email and rewards programs can provide access to extra savings too.
Dermstore tends to offer slightly better discounts more often.
Also Read: Comparison Between Vintner’s Daughter And SkinCeuticals.
Rewards Programs
DermWarehouse and Dermstore both offer free rewards programs with perks for loyal customers.
With DermWarehouse Rewards, you earn 1 point for every $1 spent. Points can be redeemed for future purchases, and for every 2,000 points you get $20 off. All members receive free shipping. At 2,500 points, you reach VIP status with free 2-day shipping.
The Dermstore Rewards program has three tiers. At the Insider level, you earn 1 point per $1 spent. At 2,000 points, you reach the Advantage tier with 5% off purchases. At 7,500 points, the Elite tier offers 10% off and free 2-day shipping. Additional perks include free gifts and early access to special offers.
Dermstore’s multi-tiered program provides more significant rewards for big spenders. But DermWarehouse also offers worthwhile perks like free shipping for all members.
Shipping and Returns
DermWarehouse offers free standard shipping on orders $49+; otherwise shipping is $5.95. Expedited and overnight shipping are available for an added fee.
Dermstore provides free standard shipping on orders $50+; otherwise shipping is $5.95. Faster shipping options are available starting at $10.95.
For returns, DermWarehouse accepts unopened products within 30 days. Dermstore allows returns of unopened products within 60 days. Both issue refunds in the original form of payment.
Dermstore wins for free shipping minimums and its 60 day return window provides more flexibility.
Website Design and User Experience
Both DermWarehouse and Dermstore offer user-friendly websites that make shopping easy.
DermWarehouse’s website has a clean modern layout that neatly organizes products by concern, brand and product type. Helpful filters allow you to refine by preferences like price, ratings, skin type and special offers.
The search function works well. Product pages contain detailed information and ingredients. The site looks polished and makes finding products simple.
Dermstore’s website also has an intuitive categorized layout with advanced filtering and search to find items quickly. The aesthetic is clean and images are high-quality.
Detailed product descriptions provide application tips and ingredients. Reviews from customers are also displayed. The site is visually appealing and simple to navigate.
For user experience, both retailers are excellent. Dermstore gets a small edge for incorporating customer reviews. But overall, sites are equal when it comes to usability and convenience.
Also Read: Comparison Between Olaplex And Verb Hair Treatment.
Customer Service
Strong customer service is vital for any ecommerce business. Both DermWarehouse and Dermstore offer options to contact support by phone, email or online form.
From product questions to order inquiries, DermWarehouse’s customer service team is praised for providing knowledgeable, friendly assistance. Many compliment the quick response times and willingness to address any issues.
Dermstore also receives positive feedback for their responsive and caring customer service reps. They take time to listen and resolve problems efficiently. Long-time customers emphasize Dermstore’s consistent excellent service over the years.
When comparing customer satisfaction, DermWarehouse and Dermstore are neck and neck. You can expect courteous and prompt support from either business.
Pros And Cons Of DermWarehouse and Dermstore
Here’s a quick overview of the main pros and cons for each retailer:
DermWarehouse
Pros:
- Specializes in medical-grade skincare
- Great selection of clinical brands
- Good loyalty program with free shipping
- 30 day returns
- Helpful customer service
Cons:
- Smaller selection of makeup/haircare
- Fewer sitewide sales than Dermstore
Dermstore
Pros:
- Wider variety of skincare, makeup, haircare
- Exclusive new product launches
- Multi-tiered loyalty program with bigger rewards
- 60 day returns
- Incorporates customer reviews
Cons:
- Shipping minimum slightly higher
- Brand exclusives at DermWarehouse
Also Read: Differences Between Skinstore And Dermstore.
Frequently Asked Questions (FAQ)
Yes, DermWarehouse is a legitimate and reputable online skincare retailer. They are an established business founded in 2014 that sells 100% authentic products. DermWarehouse is based in the US and has an A+ rating from the Better Business Bureau.
Here are signs an online store is legitimate and safe to order from:
Real physical address and contact info are provided
Secure website with https and padlock icon
Professional looking site with detailed product info
Positive reviews from other customers
Return policy and customer service contact options
No typos, grammatical errors or other red flags.
Examples of common indicators of a fake online shopping site include:
Unrealistically low prices that seem too good to be true
Stock photos used instead of real product images
Lack of any company address or contact details
No mention of shipping, returns or refund policy
Requests for unusual payment methods like wire transfers
Typos, broken links and other sloppy design elements.
If you placed an order through a website you now suspect to be illegitimate or fraudulent, take these steps:
Contact your bank to halt the charges or have payments reversed if possible. Dispute credit card charges.
Report the website to the FBI’s Internet Crime Complaint Center.
Check with shipping companies to see if you can intercept the package.
Leave negative reviews about your experience to warn others.
In the future, research sellers carefully before purchasing. Reliable stores display signs of legitimacy.
The Verdict
When choosing between DermWarehouse and Dermstore, it’s hard to pick a single winner. Both offer vast skincare selections at fair prices with excellent service.
For the best prices on clinical brands, DermWarehouse is ideal. Their focus is luxury medical skincare at affordable costs.
If you want more variety including makeup and haircare, Dermstore is the way to go. Their rewards program also provides bigger discounts.
Ultimately, you can confidently shop at either retailer and receive a quality experience. Take advantage of sales, special offers and promo codes to maximize savings. Consider your personal product needs to decide which selection suits you better.
With speedy shipping, easy returns and exceptional customer support, DermWarehouse and Dermstore make shopping for beauty products online a pleasure.