Rustica Doors Reviews: Is It Worth It?

When it comes to upgrading your home with custom wood interior doors, Rustica Doors often comes up as a popular choice.

Their handmade, solid wood doors promise natural beauty and warmth, making them an attractive option for homeowners looking to elevate their interior design.

But before you jump on the bandwagon, let’s take a closer look at what Rustica Doors really offers. I’ve spent hours researching customer experiences, analyzing pros and cons, and comparing Rustica with other brands to give you a clear picture.

Spoiler alert: while the doors themselves might be stunning, there are some significant red flags you need to know about.

In this article, I’ll walk you through everything you need to know about Rustica Doors, from their craftsmanship to their customer service (or lack thereof).

I’ll also share maintenance tips to keep your doors looking their best and compare Rustica with other brands to help you make an informed decision.

By the end, you’ll have a solid understanding of whether Rustica Doors is the right choice for your home.

Rustica Doors Reviews

My Experience With Rustica Doors

Rustica Doors specializes in custom wood interior doors, handmade in Utah. They offer a wide range of customizations, including finishes, sizes, and styles, making it easy to find a door that complements your interior design.

Whether you’re looking for a swinging door for a passageway or a closet opening, Rustica promises a high-quality, handcrafted product.

On paper, this sounds fantastic. Who wouldn’t want a custom, solid wood door that adds warmth and character to their home?

But as I dug deeper into customer reviews and experiences, I found that the reality doesn’t always match the promise.

Pros Of Rustica Doors

Let’s start with the positives. After all, there’s a reason Rustica Doors has a loyal customer base despite its flaws.

  • Customization Options: Rustica Doors offers an impressive range of customizations. You can choose from different wood types, finishes, and designs to create a door that perfectly matches your home’s aesthetic. This level of personalization is hard to find with other brands.
  • Handmade Craftsmanship: Each door is handmade from solid wood, which means you’re getting a unique, high-quality product. Many customers praise the doors for their durability and timeless beauty.
  • Natural Beauty: There’s no denying that solid wood doors add a touch of elegance and warmth to any space. Rustica Doors are no exception—they’re visually stunning and can elevate the overall look of your home.

Cons Of Rustica Doors

When it comes to custom wood interior doors, Rustica Doors often catches the eye with its promise of handmade craftsmanship and natural beauty.

However, as I dug deeper into customer experiences and reviews, I found that the brand has some significant downsides that potential buyers need to be aware of.

While the doors themselves may be stunning, the overall experience of purchasing and dealing with Rustica Doors can be frustrating and disappointing. Let’s break down the cons in detail so you can make an informed decision.

  • Extremely Long Wait Times

One of the most common complaints about Rustica Doors is the excessively long wait times for delivery. Many customers report waiting far longer than the initially promised timeframe, often stretching into months.

For example, one customer mentioned ordering doors in September with an estimated delivery time of 4 weeks, only to still be waiting in December.

This kind of delay can be incredibly frustrating, especially if you’re working on a home renovation project with a tight timeline. Delays in receiving your doors can hold up other aspects of the project, leading to additional costs and stress.

While custom products often take longer to produce, Rustica’s inability to meet their own deadlines is a major red flag.

  • Poor Customer Service

Another glaring issue with Rustica Doors is their customer service—or lack thereof. Numerous reviews highlight unresponsive, unhelpful, and even dismissive interactions with the company’s support team. For a brand that positions itself as a premium option, this level of service is unacceptable.

One particularly troubling review came from a customer who purchased six doors for a new construction project. They received the doors, rollers, and rails but were missing essential hardware like bolts, spacers, guides, and stops.

Despite multiple attempts to resolve the issue with customer service, the necessary parts were never shipped. The customer was left with doors they couldn’t install, even two years after the purchase.

This kind of experience is not uncommon. Many customers report feeling ignored or brushed off when trying to resolve issues with their orders. Poor customer service can turn what should be an exciting purchase into a nightmare, and it’s something you should seriously consider before buying from Rustica.

  • Incomplete or Incorrect Orders
Rustica Doors Reviews

In addition to long wait times and poor customer service, many customers have reported receiving incomplete or incorrect orders. Missing hardware, wrong sizes, and incorrect finishes are just a few of the issues that have been raised.

For example, one customer ordered hardware and a header board, only to wait over a month for the items to ship.

When they finally arrived, the customer was left hoping that the correct items had been sent and that the quality would make up for the delay. This kind of uncertainty is not what you want when making a significant purchase for your home.

Incomplete orders can be particularly frustrating because they leave you unable to complete your project. Whether it’s missing hardware or incorrect components, these issues can result in additional delays and costs as you try to source the necessary parts elsewhere.

  • High Price Point

Rustica Doors are not cheap, and for the price, customers expect top-notch quality and service. Unfortunately, the reality often falls short of expectations. While the doors themselves may be beautiful, the long wait times, poor customer service, and incomplete orders make it hard to justify the cost.

Many customers feel that they’re paying a premium for a product that doesn’t come with the level of service and reliability they deserve. When you’re investing in custom doors, you want to feel confident that you’re getting value for your money. With Rustica, that confidence is often lacking.

  • Lack of Communication

Communication is key when it comes to custom orders, and this is another area where Rustica Doors falls short. Many customers report a lack of updates on their orders, leaving them in the dark about when to expect delivery.

For example, one customer mentioned being told their doors would ship in 4 weeks, only to hear nothing for months. When they reached out for updates, they were given vague or conflicting information. This lack of transparency can be incredibly frustrating, especially when you’re trying to plan a home renovation project.

Good communication is essential for building trust with customers, and Rustica’s failure in this area is a significant drawback.

  • Difficulty Resolving Issues

Even when customers do manage to get in touch with Rustica’s customer service team, resolving issues can be a challenge. Many reviews mention being passed from one representative to another, with no clear resolution in sight.

One customer shared their experience of trying to obtain missing hardware for their doors. Despite providing all the necessary information and following up multiple times, the issue remained unresolved. The customer was left with doors they couldn’t install, even years after the purchase.

This kind of experience is not only frustrating but also raises questions about the company’s commitment to customer satisfaction. When you’re spending a significant amount of money on custom doors, you should be able to trust that any issues will be resolved promptly and efficiently.

  • Limited Accountability

Another issue with Rustica Doors is the lack of accountability when things go wrong. Many customers report being given excuses or being blamed for issues with their orders.

For example, one customer was told that delays were due to “unforeseen circumstances” or “supply chain issues,” with no offer of compensation or resolution.

This lack of accountability can leave customers feeling undervalued and frustrated. When you’re investing in a premium product, you expect the company to take responsibility for any mistakes or delays. Unfortunately, this doesn’t seem to be the case with Rustica Doors.

  • Inconsistent Quality

While many customers praise the beauty and craftsmanship of Rustica Doors, others have reported inconsistencies in quality. Some reviews mention doors arriving with scratches, dents, or other imperfections.

For a brand that positions itself as a premium option, this kind of inconsistency is concerning. When you’re paying top dollar for custom doors, you expect them to be flawless. Unfortunately, this isn’t always the case with Rustica.

  • Limited Availability of Hardware and Accessories

Another common complaint is the difficulty in obtaining the necessary hardware and accessories to install Rustica Doors. Many customers report missing or incorrect hardware, and getting replacements can be a challenge.

For example, one customer mentioned purchasing six doors for a new construction project but being unable to install them due to missing hardware. Despite multiple attempts to resolve the issue with customer service, the necessary parts were never shipped.

This kind of issue can leave you unable to complete your project, resulting in additional delays and costs.

Rustica Doors Vs. Other Brands

To give you a better sense of how Rustica Doors stacks up, let’s compare it with a few other popular brands in the custom wood door market. While Rustica has its strengths, there are other brands that might better meet your needs, especially if you’re looking for reliability, customer service, and value for money.

  1. Precision Garage Door: Precision Garage Door is a well-known name in the industry, primarily focusing on garage doors but also offering a range of interior and exterior doors. Unlike Rustica, Precision Garage Door is praised for its efficient service and quick turnaround times. If you’re looking for a brand that delivers on time and provides excellent customer support, Precision is a strong contender.

One area where Precision outshines Rustica is in its commitment to customer satisfaction. Many reviews highlight their responsive customer service team and hassle-free installation process. While Precision may not offer the same level of customization as Rustica, they make up for it with consistency and reliability.

  • Pease Doors: If you’re considering Rustica Doors, you should definitely take a look at Pease Doors. Pease has been in the door business for over 150 years, and their reputation for quality and craftsmanship is unmatched. Like Rustica, Pease offers custom wood doors with a variety of finishes and styles. However, Pease stands out for its attention to detail and superior customer service.

One of the biggest reasons to choose Pease Doors over Rustica is their reliability. Pease has a proven track record of delivering high-quality products on time, something that Rustica struggles with. Additionally, Pease offers a wider range of door types, including exterior doors, making them a more versatile choice for homeowners.

Another advantage of Pease Doors is their commitment to sustainability. They source their wood from responsibly managed forests, which is a big plus if you’re environmentally conscious. While Pease Doors may come with a higher price tag, the investment is worth it for the quality and peace of mind they provide.

  • Simpson Door Company: Simpson Door Company is another excellent alternative to Rustica. Known for their high-quality, custom wood doors, Simpson offers a similar level of customization but with better customer service and faster delivery times. Many customers appreciate the durability and timeless beauty of Simpson doors, making them a popular choice for both interior and exterior applications.

One area where Simpson excels is in their communication with customers. From the initial consultation to the final installation, Simpson keeps you informed every step of the way. This level of transparency is something that Rustica often lacks, leading to frustration and disappointment for many buyers.

  • Jeld-Wen: If you’re looking for a more budget-friendly option, Jeld-Wen is worth considering. While they may not offer the same level of craftsmanship as Rustica or Pease, Jeld-Wen provides a good balance of quality and affordability. Their doors are durable and come in a variety of styles, making them a practical choice for homeowners on a budget.

One advantage of Jeld-Wen is their wide availability. You can find their products at most home improvement stores, making it easy to see and feel the doors before you buy. This is a big plus if you prefer to shop in person rather than online.

Frequently Asked Questions (Faq)

Where are Rustica doors made?

Rustica doors are handmade in Utah, USA. This is a big selling point for customers who prefer American-made products.

Is a barn door more expensive than a regular door?

Yes, barn doors are generally more expensive than regular doors due to their custom design and hardware. However, they can add a unique aesthetic to your home that’s worth the investment for many people.

Final Thoughts

While Rustica Doors offers beautiful, handmade solid wood doors, the long wait times, poor customer service, and incomplete orders make it hard to recommend them wholeheartedly.

If you’re willing to take the risk and wait for a custom product, Rustica might be worth considering. However, if you value timely delivery and reliable customer support, you might want to explore other brands like Simpson Door Company or Masonite.

At the end of the day, your home deserves doors that not only look great but also come with a seamless buying experience. Based on the reviews and my analysis, Rustica Doors falls short in delivering that experience.

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