Remedy Massage System Reviews: Is This The “Zero-Gravity” Relief You Need?

If your back feels like a coiled spring and your stress levels are through the roof, you have probably considered everything from expensive chiropractor visits to those bulky massage chairs that cost as much as a used car. I was in the same boat—desperate for relief but unwilling to remodel my living room to fit a massage chair—when I found the Remedy Massage System (often branded under names like eZwell).

It promises a full-body “zero-gravity” experience using vibration, heat, and Shiatsu kneading. For those ready to reclaim their comfort, you should buy this product directly from High Street TV or their official Amazon storefront. This ensures you receive the valid warranty and the latest model with the upgraded remote.

My Experience With Remedy Massage System

I didn’t buy the Remedy Massage System because I wanted a luxury item; I bought it because I was exhausted. Working at a desk for ten hours a day had turned my posture into a question mark, and my lower back was constantly throbbing. I had seen the infomercials showing people floating on this mat with blissful expressions, and while I’m naturally skeptical of “TV products,” the price point was accessible enough to take a gamble.

When the box arrived, I was surprised by how substantial it felt. It wasn’t a flimsy yoga mat; it had heft.

I unrolled it onto my living room floor (though you can use it on a sofa or bed), and the first thing I noticed was the fabric.

It’s a soft, plush material that feels cozy against the skin, not like that cold, sticky leatherette you find on cheap gym equipment.

Setting it up was ridiculously easy. I plugged it in, attached the Shiatsu pillow (which is detachable, by the way), and lay down.

The “Zero-Gravity” claim is marketing speak, but I admit, the memory foam core does cradle you nicely.

It feels supportive before you even turn it on.

I grabbed the remote and hit the “Auto” button. The experience was… intense, but in a good way. The mat uses vibrational motors—ten of them, to be exact—scattered from the shoulders down to the calves. Unlike a kneading massage chair that feels like knuckles digging into you, this was more like a purring wave. It started at my shoulders and rippled down to my legs. It was jarring at first because I wasn’t expecting the vibration to be that powerful, but after two minutes, my muscles stopped fighting it and started melting.

The real star for me, however, was the detachable Shiatsu pillow. While the mat vibrates, the pillow actually kneads. It has rotating nodes that dig into the neck muscles. I have a stubborn knot right at the base of my skull, and shifting my position slightly allowed those nodes to grind right into it. I actually let out a groan of relief that startled my cat.

Speaking of the cat, the noise level is something to note. It’s not silent. The motors hum, and if you have it on a hardwood floor, it buzzes. I quickly learned to put it on the carpet or the sofa to dampen the sound.

I also turned on the infrared heat function. It’s not instant—don’t expect a hot water bottle sensation immediately. It took about 5 to 8 minutes to feel a warmth spreading through my lumbar region. It’s a subtle, pervasive heat that feels like it’s loosening the tight fascia deep inside the back.

After a 15-minute session (the device has an auto-shutoff, which is great because I almost fell asleep), I stood up and felt significantly lighter. My spine felt less compressed, and that “wired” feeling I get after work had dissipated. It didn’t “cure” my back pain permanently—I still have bad posture—but as a daily tool to reset my body before bed, it has become non-negotiable in my routine. It’s not a deep-tissue sports massage, but for general decompression and stress relief, it punches well above its weight class.

Read More: My Thoughts On Shiatsu Neck And Back Massager

Pros Of Remedy Massage System

• Versatile “3-in-1” Design Flexibility: One of the strongest selling points of the Remedy Massage System is its modularity. Most massage mats are just a single slab. This system separates the Shiatsu pillow from the vibrational mat. You can unzip the pillow and use it independently on your lower back, your feet, or even your hamstrings while sitting in a chair. This flexibility means you aren’t locked into lying down to get relief. If you just have a stiff neck while watching TV, you can use just the pillow. This modularity adds immense value compared to static mats.
• Combination of Vibration and Shiatsu: Many budget devices force you to choose between vibration (shaking) and Shiatsu (kneading). Vibration is great for relaxation and blood flow, but it doesn’t work out knots. Shiatsu works out knots but can be painful if used all over. The Remedy System combines them intelligently: you get the deep, hard kneading where you need it most (the neck) and the soothing, circulation-boosting vibration where you want relaxation (the back and legs). This hybrid approach mimics a more comprehensive spa treatment than a single-mode device can.
• Integrated Infrared Heat Therapy: Heat is a natural muscle relaxant, and the Remedy System integrates this directly into the lumbar and neck areas. Unlike standard heating pads that just warm the skin, infrared heat is designed to penetrate deeper into the tissue. This helps to dilate blood vessels and flush out lactic acid, which is often the culprit behind that “sore” feeling. During the winter months, lying on this pre-warmed mat is a luxury that makes the recovery process feel much more inviting.
• User-Friendly Customization: The remote control is intuitive, even for those who aren’t tech-savvy. You don’t need an app or a smartphone to run it. You can isolate specific zones—if your legs are fine but your lower back is killing you, you can turn off the leg motors and focus all the energy on the lumbar zone. You can also toggle between three intensity levels. This is crucial because some days you want a gentle hum (Level 1), and other days, after a hard workout, you want the full rattle (Level 3).
• Portability and Storage: Unlike a massage chair which dominates a room, the Remedy System is foldable. It comes with a strap system that allows you to roll it up and slide it under a bed or put it in a closet. For people living in apartments or smaller homes, this is a massive pro. You get 80% of the benefit of a massage chair with 0% of the permanent footprint. It is lightweight enough that I can easily carry it from the living room to the bedroom without straining my back—which would defeat the purpose!

Cons Of Remedy Massage System

• Vibration Can Cause Itching or Numbness: This is a phenomenon not everyone expects with vibrational therapy. If you use the mat on the highest setting for too long, the intense vibration can cause a sensation known as “itchy legs” or temporary numbness. This is due to the rapid stimulation of blood flow and nerve endings. While it shows the device is working, it can be uncomfortable for some users. I found that I had to limit my sessions to 15 minutes to avoid that “buzzing” feeling in my toes after I stood up.
• Not a Deep Tissue Back Massager: It is important to manage expectations regarding the mat portion. The mat relies on vibration motors, not mechanical rollers. If you are looking for mechanical thumbs to dig into your rhomboids or lower back muscles, this device will not do that (only the neck pillow does). The vibration soothes and relaxes, but it will not physically manipulate a knot in the middle of your back. If you need deep tissue work on your spine, this product might feel too superficial for you.
• Noise and Vibration Transfer: The motors are powerful, which means they are noisy. If you live in an upstairs apartment, putting this directly on a hardwood floor might annoy your downstairs neighbors because the vibration travels. It also produces a mechanical humming sound that interferes with watching TV at normal volume. I have to turn the volume up on the television when I’m using it. It is not a silent, meditative experience unless you are wearing noise-canceling headphones.
• Shiatsu Pillow Fit: The neck pillow is “one size fits most,” which inevitably means it doesn’t fit everyone perfectly. The rotating nodes are fixed in place. If you have a particularly wide or narrow neck, or if you are very short or very tall, you might find the nodes hit your skull or your shoulders rather than your neck muscles. You have to physically scoot your body up and down to find the sweet spot, which can be annoying to adjust mid-massage.
• Wired Operation: The system is not cordless. You are tethered to a wall outlet. The cord is a decent length, but it limits where you can use it. You can’t just throw it on a lounge chair in the middle of the garden unless you have an extension cord. Additionally, because the pillow and mat connect via wires, there is a bit of cable management involved to ensure you don’t tangle them when rolling the unit up for storage.

Maintenance Tips For Remedy Massage System

• Clean the Fabric Correctly: The Remedy Massage System uses a plush, soft fabric that can trap dust, pet hair, and sweat. However, you absolutely cannot throw this in the washing machine because of the internal electronics. Spot cleaning is the only way. I recommend using a damp microfiber cloth with a very mild detergent or an upholstery cleaner. Wipe down the surface gently. Do not soak the fabric. For the neck pillow, if the cover is removable (check your specific model manual), wash that, but generally, a simple wipe-down after use is best to keep it fresh.
• Protect the Internal Wires During Storage: The most common way people break these mats is by folding them too tightly. Inside the foam are thin wires connecting the ten motors. If you fold the mat like a crisp sheet of paper, you risk snapping a connection. Always roll the mat loosely, like a sleeping bag, rather than folding it flat with sharp creases. When you put it away, ensure the cord isn’t wrapped tightly around the controller, as this causes fraying at the connection point.
• Monitor the Power Adapter: Electronic massagers draw a fair amount of current, especially when heat and high vibration are running simultaneously. Check the power brick occasionally to ensure it isn’t becoming dangerously hot. It is normal for it to get warm, but it shouldn’t be too hot to touch. Also, ensure the cable is not being pinched by the furniture you are using it on. If you use it on a recliner, make sure the mechanism of the chair doesn’t crush the power cord.
• Respect the Duty Cycle: The motors are not industrial grade; they are designed for home use. Do not run the machine for more than 30 minutes continuously. Most units have an auto-shutoff for this reason. If you override it and restart it immediately, you risk overheating the motors, which can lead to premature failure. Give the device a “cool down” period of at least 15 minutes between sessions. This preserves the longevity of the vibrational motors.
• Check the Shiatsu Nodes: If you use the pillow frequently, check the mesh covering the rotating nodes. Over time, the friction from the nodes can wear down the mesh fabric. Inspect this area regularly. If the mesh tears, the hard plastic nodes will rub directly against your skin or hair, which can be painful and dangerous. If you see signs of wear, contact the manufacturer for a replacement cover or stop using the pillow component to avoid injury.

Comparison With Other Brands

• Snailax Memory Foam Massage Mat: Snailax is the most direct competitor on Amazon.
  • The Difference: Snailax offers a very similar form factor but often at a slightly lower price point. However, the padding in the Snailax mats tends to be thinner than the “Zero-G” memory foam used in the Remedy/eZwell system. While Snailax is great for budget buyers, the Remedy System feels more like a piece of furniture and less like a pad. The Remedy’s neck pillow also tends to have a more robust kneading action compared to the integrated rollers in some Snailax models.
• HoMedics Stretching Mat: HoMedics is a giant in the wellness space.
  • The Difference: HoMedics focuses more on “stretching” mats (like the yoga mat style that uses air bladders to twist your body) rather than vibration. If you want your back cracked or stretched, HoMedics is superior. If you want your muscles soothed through vibration and heat, the Remedy System is the better choice. HoMedics devices are also usually louder due to the air pumps and lack the plush comfort of the Remedy mattress.
• Theragun / Hypervolt (Percussive Guns): These are trendy, handheld devices.
  • The Difference: This is apples and oranges. A Theragun delivers percussive therapy—violent, rapid bursts of pressure to target a specific trigger point. It is active recovery; you have to hold it and do the work. The Remedy Massage System is passive recovery; you lie down and let the machine do the work. If you have a specific injury, get a Theragun. If you have general stress and fatigue, get the Remedy System. You cannot “relax” with a Theragun; it is a tool for treatment, whereas the Remedy is a tool for relaxation.
• Renpho / Generic EMS Foot Massagers: Since many people confuse “Remedy” with EMS pads.
  • The Difference: Generic EMS (Electrical Muscle Stimulation) foot pads sold online are flat, thin mats that use electricity to twitch your muscles. They are purely for foot circulation and neuropathy. The Remedy Massage System is a full-body vibrational experience. They operate on completely different principles. EMS uses electricity to contract muscles; Remedy uses mechanical motors to shake muscles. The Remedy System is a much more comprehensive “spa” experience, whereas EMS pads are strictly functional medical devices for feet.

Also Read: Comparison Of Kyota And Osaki Massage Chair

Frequently Asked Questions (FAQ)

Conclusion

The Remedy Massage System bridges the gap between affordable heating pads and exorbitant massage chairs. It offers a “set it and forget it” solution for daily stress and back fatigue. While it won’t replace your physiotherapist, the combination of full-body vibration, targeted Shiatsu neck relief, and infrared heat makes it a powerhouse for home relaxation. If you have the floor space and the need to decompress after a long day, investing in this system is a decision your back will thank you for.