Matrixx Water Softener Reviews: Is It Worth It?

I’m thrilled to share my experience with the Matrixx Smart Metered Water Softener from US Water Systems. If you’re battling hard water that leaves your skin dry, your clothes dull, and your appliances struggling, this system could be your solution.

After months of dealing with limescale buildup and spotty dishes, I decided to invest in this American-made softener, and it’s been a game-changer. With its smartphone integration and high-efficiency design, it’s a product worth considering for anyone looking to transform their water quality. Let’s explore why this system stands out and whether it’s right for you.

My Experience With the Matrixx Water Softener

When I first moved into my home, I noticed the telltale signs of hard water almost immediately. My shower felt like it was spraying sandpaper, leaving my skin itchy and my hair lifeless.

Dishes came out of the dishwasher with white spots, and my water heater was making suspicious noises. After researching solutions, I settled on the Matrixx Smart Metered Water Softener, drawn to its promise of smart technology and eco-friendly operation. I wasn’t disappointed.

Installing the Matrixx was surprisingly straightforward.

As someone with basic DIY skills, I followed the instructional videos on the US Water Systems website, and within a couple of hours, the system was up and running.

The included Magna filter, which removes sediment before water hits the softener, was a nice touch, ensuring the system wouldn’t clog prematurely.

Once installed, I downloaded the Waterlogix app, paired it via Bluetooth, and was amazed at how intuitive it was to set water hardness levels and monitor usage.

The app’s dashboard gave me real-time insights into my water consumption, which felt like having a water expert in my pocket.

The difference in water quality was noticeable within days. My skin felt softer after showers, and my hair had a new shine I hadn’t seen in years. Laundry came out brighter, and I used less detergent, which was a pleasant surprise.

The Matrixx’s high flow rate—up to 15 gallons per minute—meant no drop in water pressure, even when multiple faucets were running. I also appreciated the flood prevention feature, powered by a 9-volt battery backup, which gave me peace of mind during power outages.

Knowing the system wouldn’t waste water or flood my basement was a huge relief, especially since we live in an area prone to storms.

One standout moment was when I checked the app after a month and saw I’d saved about 60% on salt compared to what friends with older softeners were using. The metered regeneration, which only triggers when needed, made a big difference in efficiency.

My water heater also seemed to run more smoothly, likely because the system was preventing scale buildup. Overall, the Matrixx transformed my daily routine, making everything from showering to washing dishes feel luxurious. It’s not perfect—more on that later—but it’s been a reliable addition to my home.

Pros Of the Matrixx Water Softener

Smartphone integration simplifies control: The Waterlogix app lets you adjust settings, monitor water usage, and track regeneration cycles from your phone. I love checking my water stats while sipping coffee—it’s like managing a smart home device.
High efficiency saves resources: The system cuts salt and water use by up to 70% compared to traditional softeners, thanks to its metered regeneration. My monthly salt refills dropped significantly, saving me time and money.
Robust flow rate handles demand: With a flow rate of up to 15 gallons per minute, the Matrixx keeps water pressure steady even in busy households. I’ve run the shower, dishwasher, and washing machine simultaneously without issues.

Flood prevention adds security: The 9-volt battery backup ensures the system doesn’t waste water during power outages. This feature gave me confidence, especially after hearing horror stories about flooded basements.
American-made quality ensures durability: The NSF-approved fiberglass tank and 10% cross-linked resin are built to last, backed by a lifetime warranty on the resin. I feel good knowing I’m investing in a product designed for longevity.
Improves skin, hair, and appliances: Softened water made my showers more comfortable and extended the life of my water heater and dishwasher by preventing scale buildup. My clothes also feel softer and cleaner.

The Matrixx’s blend of technology and performance makes it a standout. The app’s real-time data helped me optimize water usage, and the flood prevention feature is a thoughtful touch for unpredictable weather. While no system is flawless, these benefits make daily life noticeably better, from smoother skin to brighter laundry.

Cons Of the Matrixx Water Softener

Higher upfront cost stings: The Matrixx isn’t cheap, with prices often exceeding $1,500 depending on capacity. I had to budget carefully, as it’s a bigger investment than some budget models like the Fleck 5600SXT.
Bluetooth range can be limiting: The app relies on Bluetooth, so you need to be within range to adjust settings. I found myself walking to the basement to tweak things, which was mildly annoying.

No clear certification details: Unlike some competitors, US Water Systems doesn’t prominently advertise NSF or WQA certifications for the Matrixx. This made me wonder about third-party validation, though the performance hasn’t disappointed.
Salt refills still required: While efficient, the system still needs periodic salt top-ups. I found myself lugging 40-pound bags every couple of months, which isn’t ideal if you have mobility issues.
App learning curve exists: Though user-friendly, the Waterlogix app took me a few tries to master. If you’re not tech-savvy, you might need some time to get comfortable with all the features.

Professional installation may be needed: While I managed a DIY setup, complex plumbing systems might require a pro, adding to the cost. I heard from a neighbor who spent $500 on installation.

Despite these drawbacks, the Matrixx’s performance outweighs most issues. The cost and occasional salt refills are trade-offs for the efficiency and quality, but the Bluetooth range and certification ambiguity could be improved.

Maintenance Tips For the Matrixx Water Softener

Check salt levels monthly: Keep the brine tank at least half-full to ensure smooth regeneration. I set a calendar reminder to check it every 30 days, using about 40 pounds of salt every 1-2 months depending on usage.

Clean the brine tank annually: Remove crusted salt and sludge with soapy water, then rinse thoroughly. I add a quarter-cup of bleach to disinfect, letting it sit for 15 minutes before rinsing to prevent mold.
Inspect the Magna filter regularly: The included 5-micron pre-filter catches sediment, but it needs replacing every 6-9 months. I check it quarterly to avoid clogs that could strain the system.
Monitor app alerts for issues: The Waterlogix app sends notifications for maintenance or performance glitches. I caught a minor flow issue early thanks to an alert, saving me from bigger problems.

Flush the system during setup: After installation, run water through the bypass valve to clear debris. I learned this the hard way when air bubbles caused uneven pressure initially.
Test water hardness periodically: Use test strips to confirm the system’s effectiveness. I test every few months to ensure my water stays soft, adjusting settings via the app if needed.

Maintaining the Matrixx is straightforward but requires consistency. The app’s alerts simplify things, and cleaning the brine tank is a once-a-year chore. By staying proactive, you can keep the system running smoothly for years, protecting your investment and your home’s water quality.

Comparison With Other Brands

SpringWell Salt-Based Water Softener

The SpringWell SS1 is a strong competitor, offering a high flow rate of 11-20 gallons per minute and a 32,000-grain capacity, making it suitable for larger homes.

Like the Matrixx, it features Bluetooth app control, which I found equally intuitive for tracking water usage.

However, SpringWell’s system is slightly more expensive, often by a few hundred dollars, and lacks the Matrixx’s flood prevention feature.

Its regeneration process is efficient, but I noticed the Matrixx uses less salt overall, which is a plus for cost-conscious users.

SpringWell’s lifetime warranty matches the Matrixx, but its DIY installation videos are more detailed, which might appeal to beginners.

SoftPro Elite Water Softener

The SoftPro Elite, designed for well water, excels at handling iron and other contaminants alongside hardness. Its adjustable backwash modes save up to 2,000 gallons of water annually, which is impressive for eco-conscious households. However, it lacks smartphone integration, relying on a digital display that I found less user-friendly than the Matrixx’s app. The SoftPro’s maintenance is similar, requiring salt refills and occasional filter changes, but its warranty is shorter—five years compared to the Matrixx’s lifetime resin coverage. For well water users, the SoftPro might edge out, but the Matrixx feels more versatile for city water.

Fleck 5600SXT Water Softener

The Fleck 5600SXT is a budget-friendly option, often costing half as much as the Matrixx. Its digital display is clear, but it lacks smart features, so you’re stuck manually adjusting settings. I found its 48,000-grain capacity comparable, but the flow rate tops out at 12 gallons per minute, slightly lower than the Matrixx. Maintenance is similar, with salt refills and annual tank cleaning, but the Fleck’s resin lasts about 8 years compared to the Matrixx’s longer lifespan. For those prioritizing affordability over tech, the Fleck is solid, but I prefer the Matrixx’s efficiency and app control.

DROP Smart Water Softener

The DROP Smart Water Softener stands out with its Wi-Fi connectivity, allowing remote control from anywhere, unlike the Matrixx’s Bluetooth limitation. Its leak detection feature is a nice touch, integrating with the DROP app for real-time alerts. However, its 10 gallons per minute flow rate is lower, and I noticed a slight pressure drop in larger households. The DROP’s price is comparable to the Matrixx, but its 5-year warranty feels less reassuring. If remote access is a priority, the DROP might win, but the Matrixx’s flood prevention and higher flow rate make it more practical for my needs.

Each brand offers unique strengths, but the Matrixx balances technology, efficiency, and durability well. Its flood prevention and high flow rate give it an edge for most households, though budget shoppers might lean toward the Fleck, and well water users might prefer the SoftPro.

Frequently Asked Questions (FAQ)

What water softeners do plumbers recommend?

Plumbers often recommend brands like Fleck, SpringWell, and US Water Systems for their reliability and ease of maintenance. The Matrixx is frequently praised for its smart features and durability, especially in areas with hard city water. Marlo and Clack-based systems also get nods for their serviceability, but proprietary systems like Kinetico or Culligan are less favored due to costly parts. Your plumber’s pick will depend on your water type and household size, so a water test is key before deciding.

What is the most reliable water softener?

The Matrixx Smart Metered Water Softener is among the most reliable, thanks to its American-made components, lifetime resin warranty, and flood prevention feature. SpringWell’s SS1 is another top contender for its robust performance and DIY-friendly setup. Fleck’s 5600SXT is a reliable budget option, though it lacks smart features. Reliability hinges on proper sizing and maintenance, so choose a system matched to your water hardness and household needs for long-term performance.

What is the average life expectancy of a water softener?

A well-maintained water softener lasts 10-15 years on average. The Matrixx’s 10% cross-linked resin and NSF-approved tank can push this closer to 20 years with diligent care. Factors like water quality, chlorine levels, and maintenance frequency affect lifespan. Regular salt refills, annual tank cleaning, and pre-filter replacements extend longevity. Systems like the Fleck or SpringWell have similar lifespans, but neglecting maintenance can cut years off any softener’s life.

Why are some water softeners banned?

Some regions ban salt-based water softeners due to environmental concerns. The brine discharge from regeneration can increase sodium levels in wastewater, harming soil, waterways, or septic systems. California, for instance, has restricted them in certain counties to protect local ecosystems. Salt-free systems like SpringWell’s FutureSoft avoid these issues by conditioning water without brine, making them legal alternatives. Check local regulations before installing a salt-based system like the Matrixx to ensure compliance.

Conclusion: For the Matrixx Water Softener

If you’re tired of hard water wreaking havoc on your home, the Matrixx Smart Metered Water Softener is a fantastic choice. Its smart technology, high efficiency, and robust build make it a worthwhile investment for softer water, healthier skin, and longer-lasting appliances. Despite a higher price tag, the savings on salt, water, and maintenance costs make it a smart buy. I’ve seen the difference it makes, and I’m confident you will too. Get the Matrixx and enjoy the luxury of soft water every day.