In today’s digital world, work-from-home customer service jobs are becoming increasingly popular. Two of the most well-known companies in this space are Arise and LiveOps.
But which platform is better for remote work? Here is an in-depth comparison of Arise and LiveOps to help you decide which option may be best for your needs and goals.
A Brief Comparison Table
| Factor | Arise | LiveOps |
| Pay Rate | $14-$16/hr avg, up to $20-$25/hr | $9-$17/hr avg |
| Flexibility | Highly independent, flexible schedules | Flexible but less control |
| Training | Free certification programs | Also provides training |
| Costs | Fees for background checks | Minimal fees |
| Clients | 700+ brands, some restrictions | 500+ clients, major brands |
| Job Security | Less as independent contractor | More steady work volume |
| Earnings Potential | Higher with bonuses | Pay capped at 20-25 hrs/week |
| Better For | Higher pay, independence, big brands | Consistency, low costs, structured |
Overview Of Arise
Founded in 1998, Arise provides an online platform that connects professional customer service agents with leading brands.
Some key facts about Arise:
- Serves over 700 leading brands including Disney, Carnival Cruise Line, and Intuit/TurboTax
- 200,000+ independent agents across the U.S and Canada
- Agents are considered independent contractors and can create flexible schedules
- Provides training and certification for agents
- Average pay is $14-$16 per hour according to Glassdoor
Pros of Working With Arise
- Flexible schedule – Set your own hours according to your availability
- Wide variety of clients – Exposure to major companies and brands
- Training programs – Free training and certification provided
- Independent contractor model – Agents dictate their schedules and hours
- Additional incentives – Potential for performance bonuses and other rewards
Cons of Working With Arise
- Less stability – Independent contractor status means less job security
- Client restrictions – Some limitations on number of brands you can provide services for
- Potential costs – Certain fees related to background checks and training
- Very high metrics thresholds – Requirements for metrics like customer satisfaction very high
Overview Of LiveOps
LiveOps, founded in 2001, is another major player in work-from-home call center and customer service jobs.
Key facts:
- Over 500 client programs including major brands like Pizza Hut, AAA, and Walmart
- 200,000+ independent agents based in the U.S.
- Pay ranges from $9-$17 per hour according to Glassdoor data
- Flexible schedules and ability to work part-time
- Provides training and certifications for agents
Pros of Working With LiveOps
- Flexible schedules and hours – You set your own availability
- Variety of clients – Household name brands across industries
- Training provided – Free courses and certifications
- Minimal costs – No fees for background checks
- Additional incentives – Contests and bonuses based on performance
Cons of Working With LiveOps
- Capped hourly earnings – Pay maxes out once you hit 20-25 hours per week depending on program
- Less independence – More structure than a model like Arise
- Lower pay ceiling – Overall pay potential not as high as some competitors
- Can lack consistency – Work volumes fluctuate more than some other platforms
Direct Comparison Of Key Factors
Now that we’ve covered a general overview, here is a direct side-by-side comparison of some of the most important factors between Arise and LiveOps:
Pay Rate
- Arise – $14-$16 per hour (average)
- LiveOps – $9-$17 per hour (average)
Arise offers a higher overall pay ceiling, with top performers able to earn up to $20-$25 per hour.
Flexibility
- Arise – Set your own hours, higher independence
- LiveOps – Flexible schedules but less control over volumes/clients
Both offer flexibility but Arise provides more independence over scheduling.
Training
- Arise – Provides certification programs
- LiveOps – Also offers free courses and certifications
Both platforms provide valuable training and pathways to certification.
Costs
- Arise – Some fees for background checks/certifications
- LiveOps – No fees
LiveOps has lower costs to get started as an agent.
Clients
- Arise – Over 700 brands but restrictions apply
- LiveOps – 500+ clients with household name brands
Arise offers exposure to big name clients but has limitations, while LiveOps has many major brands.
Job Security
- Arise – Less stability as independent contractor
- LiveOps – Slightly more steady volumes/work
LiveOps offers somewhat more consistency but both are independent contractor roles.
Earnings Potential
- Arise – Higher overall pay ceiling with bonuses
- LiveOps – Paycapped at 20-25 hrs/week
Arise offers higher overall earning ability for top performers.
Also Read: Comparison Between LiveOps And Working Solutions.
Which Is Better For You? Key Considerations
When choosing between these two work-from-home customer service platforms, the better option comes down to your specific needs and priorities:
Arise Is Likely Better If:
- You want maximum pay potential and income upside
- You highly value schedule flexibility and independence
- You perform well under a very high metrics threshold
- You are looking for exposure to the biggest name brands
LiveOps Is Likely Better If:
- You prioritize consistency in work volumes and schedules
- You want minimal upfront costs and fees
- You value a slightly more structured approach
- You struggle meeting high performance metrics benchmarks
Neither is inherently better overall – it depends on your skills, goals, and preferences. Analyze those factors in your particular situation to decide which platform may be a better fit.
Also watch the video!
Frequently Asked Questions (FAQ)
There is no definitive “better” option. LiveOps offers greater consistency for agents while Arise provides higher upside through pay potential and big brand clients. For the right person, either could be a better fit over the other.
Yes, Arise agents can earn $14-$16 per hour on average, with top performers making up to $20-$25 per hour or more. It provides real income potential but requires meeting high performance metrics.
LiveOps pays between $9-$17 per hour, allowing part-time agents to earn supplemental income. It may not be as lucrative as competitors for full-time work but provides a steady revenue stream if you meet expectations.
Some of LiveOps top competitors in work-from-home customer service include Arise, Sykes, Teleperformance, Concentrix, and Support.com. Each has pros and cons depending on what an individual agent is seeking.
The Bottom Line
When choosing a work-from-home customer service platform like Arise or LiveOps, carefully consider your skills, priorities, and career goals. Both platforms can provide income flexibility and opportunity if aligned with your specific needs. Weigh the key pros, cons, and differences highlighted here based on your circumstances to decide which option may be the better fit.