When it’s time to replace your fridge, dishwasher, range, or other major kitchen appliances, you want to make sure you choose the right retailer. AJ Madison and Appliances Connection are two of the most popular online appliance stores, known for their huge selection and competitive prices.
But how do you decide which one is best for your needs?
In this guide, we’ll compare AJ Madison and Appliances Connection on key factors like pricing, selection, delivery, and more. Read on for the pros and cons of each retailer, so you can determine the better option for purchasing your next appliances.
A Brief Comparison Table
| Factor | AJ Madison | Appliances Connection |
| Pricing | Competitive everyday low prices, price matching guarantees | Competitive everyday low prices, price matching guarantees |
| Selection | 1+ million appliances from major brands | 400+ appliance styles from major brands |
| Delivery | Offers white glove delivery & installation for fee | Ships via freight carrier only, customer coordinates delivery |
| Installation | Can add affordable expert installation | Customer responsibility for install |
| Warranties | Manufacturer’s warranty only | Manufacturer’s warranty only |
| Financing | Offers financing through partners | No financing available |
| Returns | 30 days on new appliances, installs by their team | 30 days on unused appliances only |
| Customer Service | Phone, chat, and email support | Email and chat support |
| Availability | Large ready-to-ship inventory | Large ready-to-ship inventory |
Overview Of AJ Madison
Founded in 1997, AJ Madison is one of the original online appliance retailers. The New York-based company sells kitchen, laundry, and home appliances from nearly every major brand. On their website, you’ll find over 1 million appliances in stock ready to ship.
Some key facts about AJ Madison:
- Carries most major brands including Samsung, LG, GE, Whirlpool, Bosch, Thermador, and more
- Prices often beat big box appliance stores
- Offers free shipping on most products
- Provides a price match guarantee
- Ships to all 50 states and Canada
Overview Of Appliances Connection
Launched in 1997 as well, Appliances Connection is AJ Madison’s chief rival in online appliance sales. This online retailer stocks over 400 name-brand appliance styles that ship for free nationwide.
Some quick facts on Appliances Connection:
- Sells top brands like Samsung, LG, GE, Bosch, Bertazzoni, Thermador, and more
- Features frequent sales and promotions
- Price matches competitors
- Provides free shipping on all appliance orders
- Ships to all 50 states and Canada
Now that we’ve covered the basics on each retailer, let’s compare them across a few key factors appliance buyers care about most.
In-depth Comparison of Features of AJ Madison And Appliances
Price And Selection
When it comes to price and selection, AJ Madison and Appliances Connection are fairly evenly matched. Both offer everyday low prices that are highly competitive with other top appliance retailers. Special sales and promotions offer even deeper discounts on select appliances.
In terms of selection, you’ll find hundreds of in-stock appliances from name brands at both stores. AJ Madison claims to carry over 1 million appliances, while Appliances Connection says they have over 400 styles in stock.
Both have extensive selections of refrigerators, ranges, dishwashers, washers and dryers. AJ Madison may have a slight edge for carrying more boutique, luxury brands.
For budget-minded shoppers, we recommend comparing prices across both retailers and looking for promo codes to save even more. Their everyday low prices are often similar, so snagging an extra 5-10% off can make one store the better bargain over the other.
Delivery And Installation
One area where AJ Madison clearly bests Appliances Connection is delivery and installation. AJ Madison partners with local delivery teams to provide affordable white glove delivery and expert installation.
Delivery fees vary by item, but start around $49 for basic delivery. Installation and haul-away of your old appliance are extra.
Meanwhile, Appliances Connection only ships appliances via third party freight carriers. You are responsible for last mile delivery and installing the appliances yourself or hiring your own professional.
This can add hundreds more in costs unless you’re comfortable doing it yourself.
Ordering And Customer Service
In terms of ordering process and customer service, both AJ Madison and Appliances Connection offer user-friendly sites and have mostly positive feedback from past customers. Their websites make it easy to search, compare, and order appliances 24/7.
Customer reviews give insight into real experiences purchasing major appliances from both companies.
AJ Madison does seem to have a reputation for providing superior customer service. They offer phone, email, and online chat support. Their knowledgeable sales staff can guide you through the entire appliance buying process.
With Appliances Connection, most customer assistance is by email and online chat. Some reviews mention long response times. However, they have a lowest price guarantee and make the return/exchange process hassle-free.
Additional Factors To Consider
Here are a few other things to keep in mind when deciding between AJ Madison and Appliances Connection:
- Return policy – Both offer 30 day return policies on unused appliances, but AJ Madison also allows returns on installations done by their delivery partners. Appliances Connection requires all installations and deliveries be handled separately by the customer.
- Financing – AJ Madison provides financing options from partners like Affirm to pay over 6-24 months. Appliances Connection currently does not offer financing on orders.
- Warranties – The base warranties from manufacturers apply, but neither retailer provides additional warranty coverage. You can add separate protection plans during checkout if desired.
- Availability – Inventory can fluctuate. Checking both sites for availability of the specific appliance and features you want can determine which has it in stock soonest.
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Frequently Asked Questions (FAQ)
Yes, AppliancesConnection.com is a legitimate, well-established online retailer operating since 1997. They are an authorized dealer for major appliance brands sold on their site.
Albert Fouerti is the CEO of Appliances Connection and its parent company AC Pacific. He has over 35 years experience in appliance sales and distribution.
AJ Madison is privately owned by entrepreneur Michael Wolf and family. He purchased the business in 2008 and has served as CEO since then.
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The Bottom Line
In the end, AJ Madison and Appliances Connection are both reputable options for buying kitchen, laundry, and home appliances online. Key factors like price, selection, included delivery, and customer service may steer you towards one retailer over the other.
Be sure to get quotes and compare prices from both when shopping for your next refrigerator, washer/dryer, dishwasher or other appliances. Take advantage of sales, special offers, and financing to maximize savings.
Either AJ Madison or Appliances Connection will provide an easy, affordable way to purchase quality brand name appliances for your home.